Help Centre

Frequently Asked Questions

Everything you need to know about playing on 87game โ€” from creating your account and making your first deposit to understanding bonuses, withdrawals, and responsible gaming tools. Can't find your answer? Our support team is available 24/7.

What Can We Help You With?

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Account & Registration

How to sign up, verify your identity, reset your password, and manage your 87game player account settings.

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Deposits & Withdrawals

Accepted payment methods including GCash, Maya, and Philippine bank transfers โ€” plus processing times and limits.

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Bonuses & Promotions

Welcome bonuses, reload offers, free spins, and how wagering requirements work on 87game promotions.

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Games & Platform

How to find and play slots, live casino, bingo, Dragon Master, Hip Hop Panda, and all other 87game titles.

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Security & Verification

KYC requirements, document submission, two-factor authentication, and how 87game protects your account.

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Responsible Gaming

Deposit limits, self-exclusion, cooling-off periods, and support resources for players who need help.

Account & Registration

Creating an 87game account is quick and straightforward. Click the 87game Login link in the navigation menu and look for the registration option. You will need to provide a valid email address, create a secure password, and confirm that you are at least 21 years old.

After submitting your registration, you will receive a verification email. Click the link in that email to activate your account. Once activated, you can log in and begin the KYC (Know Your Customer) verification process before making your first deposit.

The minimum age to register and play on 87game is 21 years old. This is a strict requirement under PAGCOR regulations and Philippine law. All players must verify their age during the KYC process before they can deposit or play for real money.

Any account found to belong to a player under 21 will be immediately suspended and all funds returned at 87game's discretion. We take age verification very seriously.

KYC verification is required before you can make deposits or withdrawals on 87game. To complete verification, log in to your account and navigate to the Verification section. You will need to submit:

  • A valid government-issued photo ID (Philippine passport, driver's licence, SSS ID, UMID, or PhilSys ID)
  • A selfie holding your ID
  • Proof of address (utility bill or bank statement dated within the last 3 months)

Verification is typically completed within 24โ€“48 hours. You will receive an email notification once your account is verified.

Click the "Forgot Password" link on the 87game Login page. Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder.

If you are still unable to access your account, contact our support team at [email protected] and we will assist you with account recovery after verifying your identity.

No. Each player is permitted to hold only one 87game account. Creating multiple accounts (also known as multi-accounting) is a serious breach of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances.

If you believe a duplicate account has been created in your name without your knowledge, contact our support team immediately.

Deposits

87game accepts the following deposit methods for Filipino players:

  • GCash โ€” the most popular e-wallet in the Philippines
  • PayMaya / Maya โ€” fast and widely used digital wallet
  • Bank Transfer โ€” BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card โ€” Visa and Mastercard debit cards issued by Philippine banks

Please note: credit card deposits and cryptocurrency are not accepted on 87game in compliance with Philippine regulations.

Most deposits on 87game are processed instantly or within a few minutes:

  • GCash & Maya: Instant to 5 minutes
  • Debit Card: Instant to 15 minutes
  • Bank Transfer: 15 minutes to 2 hours depending on the bank

If your deposit has not appeared after 2 hours, please contact our support team with your transaction reference number and we will investigate promptly.

Yes. The minimum deposit on 87game is โ‚ฑ100 for most payment methods including GCash and Maya. Bank transfer minimums may vary slightly depending on the bank. There is no maximum deposit limit for standard verified accounts, though higher amounts may require additional verification.

All amounts are in Philippine Peso (PHP / โ‚ฑ). 87game does not accept deposits in foreign currencies directly โ€” your bank or e-wallet will handle any conversion if applicable.

87game does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees. We recommend checking with GCash, Maya, or your bank directly if you are unsure about any charges on their end.

Withdrawals

To request a withdrawal, log in to your 87game account and navigate to the Cashier section. Select "Withdraw," choose your preferred withdrawal method, enter the amount, and confirm the request. Withdrawals are processed to the same payment method used for your most recent deposit where possible.

Make sure your KYC verification is complete before requesting a withdrawal โ€” unverified accounts cannot process withdrawals.

Withdrawal processing times on 87game are as follows:

  • GCash & Maya: Within 1โ€“4 hours after approval
  • Bank Transfer: 1โ€“3 business days depending on the receiving bank
  • Debit Card: 3โ€“5 business days

All withdrawal requests are reviewed by our finance team before processing. This review typically takes up to 24 hours. You will receive an email notification once your withdrawal has been approved and sent.

The minimum withdrawal amount on 87game is โ‚ฑ200. There is a maximum single withdrawal limit of โ‚ฑ50,000 per transaction for standard accounts. Players with VIP status may have higher limits. If you need to withdraw a larger amount, you can submit multiple requests.

Common reasons for withdrawal delays or declines include:

  • KYC verification is incomplete or documents are pending review
  • Active bonus wagering requirements have not yet been met
  • The withdrawal amount exceeds your current limit
  • A security review has been triggered on your account
  • Incorrect bank account or e-wallet details were provided

If your withdrawal has been pending for more than 48 hours without explanation, contact our support team at [email protected] with your withdrawal reference number.

Bonuses & Promotions

87game offers a welcome bonus for new players upon their first deposit. The specific bonus amount and terms are displayed on the promotions page at the time of registration. Welcome bonuses are subject to wagering requirements before any winnings can be withdrawn.

To claim your welcome bonus, make sure to opt in during the registration or first deposit process. Bonuses that are not claimed at the time of the qualifying deposit cannot be applied retroactively.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before the resulting winnings can be withdrawn. For example, a โ‚ฑ500 bonus with a 20x wagering requirement means you must place a total of โ‚ฑ10,000 in bets before withdrawing bonus-derived winnings.

Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while live casino games and table games may contribute less. Always check the specific bonus terms for contribution rates.

If you have an active bonus on your account, withdrawing before completing the wagering requirements will result in the bonus and any bonus-derived winnings being forfeited. Your original deposit amount (minus any losses) may still be withdrawable depending on the specific bonus terms.

If you do not wish to be bound by wagering requirements, you can choose to decline or forfeit the bonus before making a withdrawal request. Contact support to forfeit an active bonus.

Yes. 87game regularly runs promotions for existing players including reload bonuses, cashback offers, free spins on featured slots, and special event promotions tied to Philippine holidays and major sporting events like PBA, NBA, and boxing. Keep an eye on the promotions section of your account and check your registered email for exclusive offers.

Games & Platform

87game offers a wide variety of games designed for Filipino players, including:

  • Slots โ€” hundreds of titles from leading providers
  • Live Casino โ€” real dealers streaming from professional studios
  • Bingo โ€” classic and modern bingo variants
  • Dragon Master โ€” an exciting featured game exclusive to 87game
  • Hip Hop Panda โ€” a popular themed slot with unique features
  • Table Games โ€” baccarat, roulette, blackjack, and more

Yes. 87game is fully optimised for mobile play. You can access the full game library directly through your mobile browser on Android or iOS โ€” no app download required. The mobile experience is smooth and responsive, whether you are playing on a smartphone in Manila, Cebu, Davao, or anywhere else in the Philippines.

For the best experience, we recommend using an up-to-date version of Chrome or Safari on your mobile device and connecting via a stable Wi-Fi or mobile data connection.

Yes. All games on 87game use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are regularly audited by independent testing laboratories to verify the integrity and fairness of their RNG systems.

Live casino games use real physical equipment (cards, roulette wheels) operated by trained dealers in licensed studios, providing an additional layer of transparency and fairness.

Security & Account Safety

87game uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text, and payment processing is handled through secure, PCI-compliant payment gateways.

We also employ firewalls, intrusion detection systems, and regular security audits to protect our platform from unauthorised access. Your personal data is handled in accordance with our Privacy Policy and applicable Philippine data protection laws.

If you suspect that someone has accessed your 87game account without your permission, take the following steps immediately:

  • Change your password right away via the Account Settings page
  • Contact our support team at [email protected] to report the incident
  • Request a temporary account freeze while the investigation is underway
  • Review your recent transaction history for any unauthorised activity

Our security team will investigate and respond within 24 hours.

Yes. 87game strongly recommends enabling two-factor authentication (2FA) on your account for an extra layer of security. Once enabled, you will be required to enter a one-time code sent to your registered mobile number or email address each time you log in from a new device or location.

You can enable 2FA from the Security section of your Account Settings. It takes less than two minutes to set up and significantly reduces the risk of unauthorised access.

Responsible Gaming

87game provides a comprehensive set of responsible gaming tools to help players stay in control:

  • Deposit Limits โ€” set daily, weekly, or monthly deposit caps
  • Loss Limits โ€” cap the amount you can lose in a given period
  • Session Time Limits โ€” automatically end sessions after a set duration
  • Cooling-Off Period โ€” take a break of 24 hours, 7 days, or 30 days
  • Self-Exclusion โ€” permanently or indefinitely exclude yourself from 87game
  • Reality Checks โ€” periodic reminders showing your session activity

All tools are accessible from the Responsible Gaming section of your Account Settings. For more details, visit our Responsible Gaming page.

To self-exclude, log in to your account, go to Account Settings, and select the Responsible Gaming tab. Choose "Self-Exclusion" and select your preferred exclusion period โ€” options include 6 months, 1 year, 5 years, or permanent exclusion.

Self-exclusion requests are processed within 24 hours. Once active, you will not be able to log in, deposit, or play. The exclusion period cannot be shortened once it has been activated. If you need immediate assistance, contact our support team directly at [email protected].

Remember: Gambling is addictive. Know when to stop. If you are struggling, please reach out โ€” help is available.

If you or someone you know is struggling with problem gambling, the following resources are available in the Philippines:

  • PAGCOR Responsible Gaming Programme โ€” contact PAGCOR directly for self-exclusion across all licensed operators
  • National Center for Mental Health (NCMH) โ€” located in Mandaluyong City, provides counselling for behavioural addictions
  • Gamblers Anonymous Philippines โ€” peer support meetings in Manila, Cebu, Davao, and other cities
  • 87game Support Team โ€” available 24/7 at [email protected]

For a full overview of our responsible gaming commitment, visit our Responsible Gaming page.

Still Have Questions? We've Got You.

Our support team is available around the clock to help with anything not covered in this FAQ. Or jump straight in and experience 87game for yourself.

21+ only.  Gambling is addictive. Know when to stop.